Home > Selling Guide

Selling Guide

 Selling-guide-title.png


Photo-Uploading.png

1. Photo Uploading

Image ratio- 1:1
500pixels x 500pixels, 2MB per photo
1:1, same number of pixels vertically and
horizontally, typically in square shape

 Sizing-guide.png
Screen Shot 2017-11-02 at 3.29.27 PM.png

 
LISTING YOUR PRODUCT

2. How do I find the right product category?

Step 1: Click on Add Products
Step-1.png

 

Step 2: You can choose any categories you want.

Screen Shot 2017-11-02 at 3.38.38 PM.png


Step 3: Click Submit

Step-3.png

 

3. Why can’t upload a branded product on Seller Center?

The message below is displayed as the product(s) you are trying to create may be prohibited or may require further information

A. You need to be authorized to sell this brand.

B. You can save the product, but changes will only be applied if the product is approved for sale on the platform.   



4. Why my product got rejected?

Rejection type: Image

- Image is blurry

- Image is grainy

- The product outline in the image has ridged edge (e.g., not smooth, saw tooth) with pixelated affect

- Image shows product wrapped in packaging

- The images do not match the product name, product description and/or attributes given.

- Offensive images including nudity or obscenity are not allowed.

- Image provided is stretched and inproportionate

- Front view of main product is not clearly shown in the image i.e. blocked, covered

- Image appears to be missing or corrupted

Rejection type: Content

- The category of your chosen product is incorrect

- Please specify the product colour of this listing

- Product is missing highlights

- Missing or inaccurate package dimension & weight

- Please add contents of the package (E.g. accessories such as chargers, user manual, etc.) in the “What’s in the box” field

- Please specify the number of items the custemor will receive

- Including links in product description in not allowed. Please include warranty information.

- Updates and amendments of warranty is not allowed as it may create conflict with past sales

- Updates and amendments of product specifications is not allowed as it may create conflict with past sales

- Size variations should be created for this product. Please add sizes in the “Product Pricing” tab

- Size variations should not be created for this product.

- Product price seems inaccurate

- This product has a Sale Price that represent more than 80% discount when compared to the Price.

- Please specify the product brand name in the “Brand” field

 

Rejection type: Policy
- This product is not allowed to be sold on BorneoShopping due to exclusivity agreements

- This item falls under the list of prohibited items and is not allowed to be sold on BorneoShopping

- This product has been suspected for violating our brand-related policies


 5. How can I change my product category?

Step 1: Go to Published Products.

5-step-1.png

Step 2: Click edit to make changes to the product you want

Screen Shot 2017-11-02 at 4.05.55 PM.png

 

 Step 3: Click submit

Screen Shot 2017-11-02 at 4.38.57 PM.png


6. How do I add a new product/SKU? 

Step 1: Click on Add Products.Step-1.png

 

Step 2: Choose the product category.

Screen Shot 2017-11-02 at 3.38.38 PM.png


Step 3: Fill in the product details.

Screen Shot 2017-11-02 at 4.05.55 PM.png

 

Step 4: Click Submit.

Screen Shot 2017-11-02 at 4.38.57 PM.png



7. Where do I find my rejected products?

7.png


 
8. How do I edit details of an existing product/SKU?

8.png


 

9. How do I deactivate a product/SKU temporarily?

9.png



10. Can I adjust the product image once it is uploaded?

Screen Shot 2017-11-02 at 6.11.50 PM.png

 
11. 
How come I am not receiving notifications from Seller Center?

All notifications will be sent to the email registered in your Seller Center account. Please ensure you check in your conrrect email addreaa including spam and promotion folders.


12.How to bulk upload stock?

12.png

 
13. How do I update my stock level?

Step 1: Go to Published Products.

Step 2: Click edit

5-step-1.png


Step 3: Go to Product Inventory

13-step-3.png


Step 4: Click Submit.

Screen Shot 2017-11-02 at 4.38.57 PM.png

 

14. How do I update my product prices?

15.png

15. What happens if one of my products went out of stock?

Buyer cannot buy the product when it is out of stock. Therefore, BorneoShopping suggests merchant to check their stocks regularly.

 

16. How long does it take for a price update to be reflected on BorneoShopping’s website?

Once you have edited the product’s price, the price will updated instantly on BorneoShopping’s website after you refresh the page.

 

17. What is seller rating?

Seller rating is the numerical representation of your operational performance. Seller performance is rated from 1 to 5, with 5 being highest or excellent performance. You can review your store rating at Seller Center, then click View store.


18. Is there a basis for Seller Rating?

Performance is evaluated by buyer when their transaction is completed. Seller rating is depending on 3 basis: Accuracy of Product Description, Customer Care and Delivery Time.


19. What should I do to improve my Seller Rating?

You can do the following to improve your selling rating:

  1. Lead time – Check pending orders regularly, package and ship orders timely.
  2. Cancellation rate – Monitor available stock and update stocks level in Seller Center regularly.
  3. Returns – Ensure that the product is authentic, brand new and in perfect condition, product information reflects the product condition, product is packed according to packaging guidelines to prevent damages.

 

20. What happens if I have low Seller Rating?

Your products will not be appear in the store home. This will cause the customer not aware of your product. Thus, BorneoShopping suggest you to improve your seller rating to avoid this kind of situation.